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File a Claim

Important: Please submit your claim within 10 business days of receiving your order for prompt resolution.

Claim Submission Form

Please complete all required fields below and upload clear photos showing the issues with your order. Detailed information and quality images help us process your claim more efficiently.

Order Information

Claim Details

Upload Images

Please upload clear photos showing the issues with your order. Multiple angles and close-ups are recommended.

Drop images here or click to upload

Upload clear photos of the issues (maximum 5 images)

Tips for quality photos:

  • Ensure good lighting to clearly show the issue
  • Include close-up shots of defects or errors
  • Show the entire product for context
  • For print errors, show the approved proof alongside the received product if possible

Contact Information

What Happens Next?

  • Claim Submission
    You complete and submit this claim form with detailed information and clear photos.
  • Confirmation (Within 24 Hours)
    You'll receive an email confirmation with your claim reference number and details.
  • Initial Review (1-2 Business Days)
    Our claims team will review your submission and may contact you for additional information if needed.
  • Resolution Proposal (3-5 Business Days)
    We'll contact you with a proposed resolution based on our review of the claim details and our policy.
  • Implementation (Varies by Resolution Type)
    Once a resolution is agreed upon, we'll implement it promptly. This may involve issuing a refund, sending replacement items, or applying account credit.
  • Claim Closure
    After the resolution has been implemented, we'll follow up to ensure you're satisfied and close the claim.

Tips for a Successful Claim

Effective Claim Example

Description: "Received 250 promotional pens on May 15. Approximately 35 pens have inconsistent logo printing - the blue color appears faded on the left side of the logo compared to the approved proof. The issue is present on about 35 units (14% of the order)."

Why this works: Specific details about the issue, quantity affected, and comparison to the proof.

Close-up of printing defect Comparison with proof Full product view

Ineffective Claim Example

Description: "The pens I ordered don't look right. The logo isn't good and I need a refund."

Why this doesn't work: Lacks specific details about the nature of the issue, when it was noticed, and how many items are affected.

Blurry photo of product

The more detailed your claim and the clearer your photos, the faster we can process your request and provide an appropriate resolution.