Shipping Methods & Delivery Options
We offer multiple shipping options to meet your timeline and budget requirements. All shipping times are estimated business days and begin when your order ships from our facility or the manufacturer.
Ground Shipping
3-7 Business Days
Our most economical shipping option. Perfect for orders that don't have tight deadlines. Available via UPS Ground or FedEx Ground.
- Most cost-effective option
- Tracking included
- Delivery confirmation
Expedited Shipping
2-3 Business Days
Faster delivery when you need your promotional products quickly. Available via UPS 2nd Day Air or FedEx 2Day.
- Guaranteed delivery time
- Full tracking and insurance
- Signature confirmation available
Overnight Shipping
Next Business Day
When you absolutely need your order the next business day. Available via UPS Next Day Air or FedEx Priority Overnight.
- Next business day delivery
- Morning delivery options available
- Full insurance included
Freight Shipping
5-10 Business Days
For large orders over 150 lbs or oversized items. We'll arrange freight pickup and delivery to your location.
- Large order specialist
- Liftgate service available
- Inside delivery options
Shipping Costs & Calculations
Shipping costs are calculated based on the weight, dimensions, destination, shipping method selected, and supplier location. We work with major carriers to provide competitive shipping rates that vary by product and location.
Get Your Shipping Quote
For accurate shipping costs on your specific order, add items to your cart and proceed to checkout. Our shipping calculator will provide exact costs based on your location, product origin, and selected shipping method.
Calculate Shipping
Production & Ship Times
Total delivery time includes both production time and shipping time. Production times vary by product and customization requirements.
Standard Production
5-7 Business Days
Most promotional products with standard customization options.
Complex Customization
7-10 Business Days
Products requiring complex artwork, multiple colors, or special processes.
Rush Production
1-3 Business Days
Available on select products for urgent orders. Additional fees may apply.
Production Times: Production times are in addition to shipping times. Your order begins production after artwork approval and payment confirmation.
Order Tracking & Updates
Stay informed about your order status from production through delivery with our comprehensive tracking system.
Track Your Order:
- Automatic email notifications at key milestones
- Real-time order status in your account
- Tracking numbers provided when shipped
- Delivery confirmation notifications
Order Status Updates:
- Processing: Order received and being prepared
- In Production: Your items are being customized
- Quality Check: Final inspection in progress
- Shipped: Order is on its way to you
Special Shipping Services
Additional shipping services available for special requirements and unique delivery needs.
Additional Services:
- Saturday Delivery: Weekend delivery available
- Signature Required: Secure delivery confirmation
- Hold at Location: Pickup at UPS/FedEx facilities
- Residential Delivery: Direct to home addresses
Large Order Services:
- White Glove Delivery: Full-service delivery and setup
- Inside Delivery: Delivery inside your building
- Appointment Scheduling: Scheduled delivery windows
- Multiple Location Shipping: Direct ship to multiple addresses
Shipping Protection & Issues
We take every precaution to ensure your promotional products arrive safely and on time.
Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us immediately. We'll work with the carrier to resolve the issue and ensure you receive your promotional products.
What to Do If Issues Arise:
- Damaged Package: Note damage on delivery receipt and contact us within 24 hours
- Missing Items: Check all packaging carefully, then contact us if items are missing
- Wrong Address: Contact us immediately to redirect shipment if possible
- Delivery Issues: We'll work with carriers to resolve any delivery problems
Insurance: All shipments are insured for their full value. Claims for damaged or lost items will be processed quickly to minimize any impact on your promotional campaigns.